Free US Standard Shipping on orders $75 or more
The item I ordered was incorrect. When I shared this in my review I received a prompt response from the company AND a phone call. The customer service was amazing, friendly, and the item is beautiful, well crafted, and my new fave pair of earrings to wear! I am pleased beyond measure! I'm already looking for gifts to order for Christmas..! Thank you Erica!
I had selected the balls that were silver and the cone gold but got the opposite.
Dear Maria,
I’m so sorry for the mix-up with your recent order of the Ball & Cone Earrings. I know you’d selected silver balls with gold cones, but it sounds like you received the opposite. I apologize for any inconvenience this may have caused.
To set things right, I’ve reached out to confirm whether you'd like to exchange them for the correct colorway. As soon as I hear back from you, I’ll send over a return label so we can get you the earrings you wanted. You can call or email me at 401-846-6999, info@ericazap.com.
Thank you for your understanding and for being such a valued customer. I truly appreciate your support and look forward to making this right.
Warmly,
Erica